TERMS OF SERVICE:

 

1. Introduction

This website, accessible at www.safetysignonline.co.za and its related mobi-sites and applications (the “Website”), is owned and operated by Change Consultants (Pty) Ltd (“Safety Sign Online,” “we,” “us,” or “our”). These Website Terms and Conditions govern the ordering, sale, and delivery of goods and the use of the Website.

By accessing the Website or registering, you acknowledge and agree to these Terms and Conditions. The Website allows you to shop for a variety of products, including safety signs, custom signs, and frames (“Goods”).

2. Important Notice

These Terms and Conditions apply to users who are consumers under the Consumer Protection Act, 68 of 2008 (the “CPA”). They may include provisions that:

  • Limit the liability of Safety Sign Online or a third party;
  • Create obligations for the user;
  • Require the user to indemnify Safety Sign Online or a third party.

It is essential to read and understand these terms. If there is any clause you do not understand, contact us before accepting the Terms and Conditions or using the Website.

3. Returns

Please refer to our Returns Policy for detailed information about returns, refunds, replacements, or repairs. The Returns Policy is incorporated into these Terms and Conditions.

4. Registration and Use of the Website

To order goods, users must register. During registration, you must provide a unique username, password, and personal details. You agree to keep this information secure and not share it with third parties. Unauthorized use of your account will be your responsibility unless you promptly notify us.

By using the Website, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. If you are under 18, parental or guardian supervision is required.

Unauthorized use of the Website for purposes such as copying, distributing, or modifying content, or engaging in defamatory or unlawful activities, is prohibited.

5. Conclusion of Sales and Stock Availability

Registered users can place orders, subject to stock availability, correct pricing, and successful payment. Orders are only confirmed once the goods are delivered or collected, which constitutes the finalization of the sale. You may cancel your order before production, but after production, cancellations will be subject to the Returns Policy.

Placing goods in your shopping basket does not reserve the items or guarantee their price.

6. Payment

We offer secure payment methods, including debit cards, credit cards, direct deposits, and EFTs. Payment terms are detailed in our FAQ: Payment. We will confirm your payment and send relevant communications to you via email.

7. Delivery of Goods

We offer two delivery options: courier or self-collection. Delivery terms are outlined in our FAQ: Shipping and Delivery. If we are unable to deliver within 30 days of receiving your payment, you will be informed and can choose to cancel your order for a refund.

Our responsibility for the goods ends once they are delivered to the address you provided.

8. Errors

We make every effort to accurately display product information, pricing, and availability on the Website. However, we are not liable for any losses arising from errors. In the event of incorrect pricing, we will refund amounts already paid.

9. Vouchers and Coupons

Safety Sign Online may offer vouchers and promotional coupons, subject to their specific terms. Vouchers are valid for one year from purchase, while coupons are issued at our discretion and cannot be extended or redeemed for cash. Coupons can only be applied at checkout and are subject to specific usage conditions.

10. Daily Deals and Discounts

By purchasing discounted products, you consent to receive our Discount and general newsletters. You can unsubscribe at any time, without affecting the value of your purchase.

11. Privacy Policy

We value your privacy and are committed to protecting it. Below, we outline how we handle your personal information.

Personal Information Collection
When you register as a user on our website, we may collect personal information including, but not limited to:

  • Name and surname
  • Email address
  • Physical address
  • Gender
  • Mobile number
  • Date of birth

If your personal information changes, please update us promptly to ensure we maintain accurate records.

You may choose to provide additional personal information. In doing so, you agree to provide accurate and up-to-date details and not impersonate or misrepresent any entity.

Usage of Personal Information
We will not use or disclose your personal information without your consent, except as outlined below or in compliance with applicable laws. Your personal information may be used for:

  • Processing and fulfilling orders
  • Communicating regarding products, services, or promotions (unless you opt out)
  • Enhancing your user experience on our website, including tracking browsing habits or purchase history

Third-Party Disclosure
We will not share your personal information with third parties, except in the following situations:

  • Employees or service providers who assist with orders, communication, or product delivery
  • Partners who may offer products or promotions (unless you opt out)
  • Legal authorities when required by law or to protect our rights and property
  • Service providers who assist in business operations such as fraud prevention, marketing, or technology services. They are bound by contract to use your information only for the services they provide to us.
  • Suppliers involved in resolving issues with purchased products

We are committed to ensuring that all parties with access to your personal information adhere to confidentiality obligations.

Data Security

We take all reasonable steps to secure your personal information from unauthorized access, use, or disclosure. We will:

  • Treat your personal information as confidential
  • Take appropriate security measures to protect your data
  • Provide access to update or view your information upon request
  • Notify you in case of any unauthorized access or breach
  • Retain your information only as long as necessary for the purposes outlined or as required by law

We will never sell your personal information. However, in the case of fraudulent transactions, we reserve the right to disclose relevant information for investigation purposes.

Please note that while we strive to protect your information, we cannot be held liable for unauthorized access by third parties beyond our control, unless such access is due to our gross negligence.

Third-Party Websites

If you provide your personal information to third-party websites linked from our website, TREC Card is not responsible for how that third party uses your information. Please review their privacy policies.

12. Changes to These Terms and Conditions

TREC Cards reserves the right to modify these Terms and Conditions at any time and at its sole discretion. It is your responsibility to regularly review these Terms and Conditions to ensure you are aware of and satisfied with any changes. If you do not agree with the revised Terms and Conditions, please refrain from using the Website and discontinue placing any further orders.

Any modifications will only apply to your use of the Website after they have been posted. By continuing to use the Website after any changes have been posted, you will be deemed to have accepted the revised Terms and Conditions.

13. Electronic Communications

By visiting our Website or sending emails to us, you consent to receiving communications from TREC Cards or its affiliates electronically, as outlined in our Privacy Policy.

14. Ownership and Copyright

All content on this Website, including but not limited to information, data, software, graphics, text, images, sound clips, videos, logos, and trademarks (“Website Content”), is protected by copyright, trademark, and other intellectual property laws. The Website Content is owned by TREC Cards or its licensors, advertisers, or sponsors.

You do not acquire any rights to the Website Content, and any use, distribution, or reproduction is prohibited without prior written consent. For commercial use permissions, contact us at info@treccards.co.za. Where content is licensed to TREC Cards or owned by third parties, your usage may be subject to additional terms set by the relevant parties.

15. Disclaimer

Your use of this Website is at your own risk. While we strive to ensure accuracy and completeness, TREC Cards makes no representations or warranties regarding the quality, timeliness, accuracy, or functionality of the Website and its content. Any views expressed on the Website do not necessarily reflect those of TREC Cards, its directors, employees, or agents.

TREC Cards disclaims any liability for loss or damage, whether direct or indirect, arising from your use of or reliance on the Website, unless otherwise mandated by law. Additionally, TREC Cards does not guarantee that the Website or its files are free from viruses or harmful elements. You are responsible for protecting your systems from such risks unless caused by gross negligence on our part.

16. Linking to Third-Party Websites

The Website may contain links to third-party websites (“Third Party Websites”) outside of our control. TREC Cards is not responsible for the practices, content, or privacy policies of these Third Party Websites. Your use of these Third Party Websites is at your own risk, and TREC Cards accepts no liability for any losses or damages incurred as a result of such usage.

17. Limitation of Liability

TREC Cards is not responsible for inaccuracies on the Website, including pricing errors, unless the issue arises from gross negligence. TREC Cards is not liable for any direct, indirect, incidental, or consequential damages arising from your use or inability to use the Website or any unlawful activity occurring on the Website.

By using the Website, you agree to indemnify TREC Cards against any losses, claims, or damages resulting from your use of the Website or any third-party websites linked to it.

18. Availability and Termination

TREC Cards will take reasonable steps to ensure the Website is available, except during scheduled maintenance. We reserve the right to modify, suspend, or terminate the Website or any part of it, with or without notice, at our discretion. TREC Cards will not be liable for any damages resulting from such actions, except where orders already placed may need to be processed.

We also reserve the right to blacklist users suspected of fraudulent activity or misuse of the Website and cancel any related orders. In such cases, you may receive a refund for any payments made, but no further liability will be accepted by TREC Cards.

You may discontinue your use of the Website at any time, with or without notice to TREC Cards.

19. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of South Africa. By continuing to use the Website, you agree to submit to the jurisdiction of the South African courts regarding any disputes or proceedings arising from these Terms and Conditions.

Nothing in this clause restricts your rights under the Consumer Protection Act to approach any court, tribunal, or forum of competent jurisdiction.

20. Notices

TREC Cards selects [Insert Address] as its official address for the receipt of all formal notices and legal processes in connection with these Terms and Conditions (“legal address”). TREC Cards reserves the right to change this address by updating these Terms and Conditions.

You agree that the delivery address specified in your order will be your legal address for notices. However, you may update it to another physical address by providing TREC Cards with no less than 7 days’ written notice.

Notices must be sent via hand delivery, prepaid registered post, fax, or email, and must be in English. Notices will be deemed received as follows:

  • By hand: on the date of delivery.
  • By prepaid registered post: 10 days after the date of posting.
  • By fax, if sent before 16:30 on a business day: on the date of successful transmission. Faxes sent after 16:30 or on a non-business day will be considered received on the next business day.
  • By email: on the date indicated in the “Read Receipt” notification. All email communications must use the “Read Receipt” function to confirm receipt.

21. Company Information

For the purposes of the Electronic Communications and Transactions Act (ECT Act), TREC Cards provides the following information, which should be read in conjunction with its product descriptions and the Terms and Conditions on this Website:

  • Full name: [Company Name], a private company registered in South Africa with registration number [REGISTRATION NUMBER]
  • Main business: Online retailer
  • Physical address for legal service (also postal and street address): [Insert Address] (marked for attention: CEO and Legal)
  • Phone number: [Insert Phone Number]
  • Official email address: [Insert Email Address]

22. General

TREC Cards reserves the right, at its sole discretion, to suspend or terminate the operation of the Website or your access to it, including any of its contents, at any time and for any reason without prior written notice, provided that any pending orders you have placed will still be processed.

You may not cede, assign, or transfer your rights and obligations under these Terms and Conditions to any third party without our express written consent.

Failure by you or TREC Cards to enforce any right under these Terms and Conditions shall not be construed as a waiver of that right.

If any provision of these Terms and Conditions is found to be invalid, the remaining provisions will continue to be in full force and effect.

No variation, addition, deletion, or cancellation of these Terms and Conditions will be effective unless in writing and agreed to by both parties.

Any indulgence or extension of time granted by one party (the “grantor”) to the other party (the “grantee”) shall not constitute a waiver of any rights of the grantor, nor shall it prejudice or stop the grantor from exercising any rights that may arise in the past or in the future.

These Terms and Conditions represent the entire agreement between you and TREC Cards, and no other warranties or commitments will be valid unless explicitly included in this document.